Screen 3.2: Client Communication
Role-play Q&A — "How do you handle difficult conversations?"
A/B Testing: Client Scenario Capture
Capture Aaron's hard-won wisdom for handling scope creep, price negotiations, rush jobs, and difficult feedback. This is mentorship gold.
Let's capture how you handle tough conversations.
Every designer faces difficult clients. Your responses reveal your values, your boundaries, and your hard-won wisdom.
The Scope Creep
“"Can you just add one more thing? It's small, I promise."”
The Budget Squeeze
“"Your quote is way higher than what we expected. Can you work with us here?"”
The Rush Job
“"We need this by Monday. Is that possible?"”
The Vague Criticism
“"I don't know, it just doesn't feel right. Make it pop more."”
The Committee
“"We need to run this by the team first. Can you present to all 7 stakeholders?"”
Version A Design Notes:
- Card selection — pick scenarios to respond to
- Non-linear, user-controlled order
- Minimum 3 to complete
- Pros: Freedom to skip uncomfortable scenarios
- Cons: May avoid the hard ones
Version A
Pick scenarios, write responses.
Risk: May skip hard ones
Version B
Realistic back-and-forth dialog.
Risk: Time-consuming
Version C
Extract and name tactics.
Risk: Too abstract
Phase 3: Burst Adoption — Business Wisdom
These scenarios represent decades of hard lessons. The captured responses could become a workshop, a guidebook, or mentorship content for young designers.